Refund policy
Return & Refund Policy
Return & Refund Policy
At Defender Publishing, we take great care to ensure that every order is packaged and shipped properly.
All Sales Final
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for books, media, or other products purchased through our store.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 90 days of delivery.
To request a replacement, please provide:
- Your order number
- A brief description of the issue
- Photographs of the damaged item and packaging (if applicable)
Once reviewed, Defender Publishing will replace the damaged, defective, or incorrect item at no additional cost when the claim is determined to be valid.
Replacement Requests
Replacement requests submitted more than 90 days after delivery may not be eligible for replacement.
Contact Information
For assistance with damaged, defective, or incorrect items, please contact: media@defenderpublishing.com
We appreciate your support of Defender Publishing and thank you for allowing us to serve you.